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New Security Bug: Change Your Online Passwords

Over the next few days, web site administrators will be patching a newly found bug (known as “Heartbleed”) that may have allowed your password and other private information to be compromised. Give them a few more days to finish patching, and then change...

Windows XP Has Expired

If you’ve received notice from Microsoft that your Windows XP operating system is “expiring” on April 8th, you may be wondering what to do. Should you upgrade? And what are the risks of continuing to use your computer the way it is? Microsoft has...

How To Take a Screen Shot in Windows 7 or 8

Windows 7 and Windows 8 have a built-in utility to take a picture of your screen. This can be useful when you want to send a picture of an error message to your tech. To find it in Windows 7, click on the Windows Start Menu. In the search bar, start typing...

How to Talk to Your Tech

In the course of troubleshooting for our many business and residential clients I have noticed that there is a gulf between the way techs understand computer terminology and the way some users might use the same terminology. The better you are able to communicate with...